Support Hours

Regular Office Hours

The best way to reach Robelle Support is via email to

Our regular office hours are Monday to Friday from 7:00 AM to 3:00 PM (Pacific time).

Telephone number: 289-480-1060

On evenings, nights, weekends and holidays, you can still email us or leave a message on our voice mail system.

CPU Authorization Codes

Note: please do not call when we are closed for a CPU code. If you have upgraded your system, follow the instructions on the Disaster Page, which will enable your software to run for 10 days.

Then fill out the CPU Upgrade/Addition web form or call us as soon as we have reopened.

If you are upgrading a system on a weekend or after hours, we suggest you call the day before to obtain CPU authorization codes for Qedit and Suprtool. Otherwise they will not run on the new computer.

Support Question Form

We have an on-line form for submitting questions and problems to technical support: Link.