Robelle Support

This part of the Robelle website is where supported customers can learn to make the best possible use of our products.

Of course, if you don't currently have a support contract for your Robelle software you should still feel free to ask us about direct Robelle support.

Email any time:

Or Submit your question online

During business hours:
Call 289.480.1060

Licensing/Support Policies


Frequently Asked Questions

Answers for New Users

The Top Ten Questions


Documentation

Installation instructions and change notice

Product Manuals

Our Library of publications, papers and tutorials.

What's Up DOCumentation archive


Internet Resources

Robelle's FTP archive

HP 3000 related Internet resources

HP-UX related Internet resources


New Features in Software

We are constantly improving the Robelle products to make them more useful to our customers. There is information on our web site about the current production release of each product, the current pre-release that users are testing, and the internal test version that we are working on.

To review the most recent work on each product, visit the What's New Page.


Technical Articles

The many technical articles we have published over the years are archived on our site. Below are a sampling of them:

Suprtool

Oracle Migration with OpenTurbo
Migrating Empty Date Values
$Edit for COBOL-Type Formatting
Accept Free-form Numerics
Splitting Byte Fields
Suprtool and Eloquence
Many to many links
Suprlink to the Rescue
Suprtool and Quiz
Deal With Non-Standard Dates
Where is the bad data?
Synchronize MPE and HP-UX
STExport for Moving Data
Export to Oracle
Export to Excel
Export to XML
Export to mySQL
Export Multi-Line Records
Jumping on Problems
Better Than Query
Speed Stories
Replace Quiz Links
Sub-totals and Sorting
Enabling Users
Update From a Table
Delete Inadverant Dups
Understanding Defines
PowerHouse Data Types
Changing Data Types
Edit Self-Describing Files
Add Recnum to SD Files
Select Top Ten Values
Day of the Week
String Functions
Checking Business Rules
Generate Random Passwords
More Suprtool Tips

Host-Based Qedit

All about line numbers!
Retain Trailing Spaces Edit many files at once
Merge lines horizontally
Excluding Lines from Visual Display
Colcopy and Colmove Commands
Visual Revived on HP-UX
List Lines a Fileset
Version 5.3 Released
Use MPE Variables in Qedit
Find either of two strings
Combine MPEX and Qedit
Variable Count Items
How to Undo Mistakes
Check Comma-Delimited File
Regular Expressions
Qedit Version 5.0
Repeating Commands
Word Processing Tips
Copy Same Block Many Times
More Qedit Tips

Qedit for Windows

Default Color Schemes
Debug Page - Getting Trace Information
Debug Page - Connection Problems
How to Fill Columns With Text
Syntax Coloring
Customize Syntax Coloring
Qedit Boxes of Text
Favorites Organize Projects
Test Window For Suprtool
Advanced Selection Tips
Run QWIN from Host
MatchCharacter Script
Newswire Review
Email a :Showjob
More QWIN Tips

Systems Management

Independent MPE Support
Unix Quickstart for MPE Users
Unix Disk Space
MPE: Foptions and Aoptions
MPE Job Queues
A & N-Class Servers
The More RAM The Better
Euro Symbol on the 3000
Checking Email Addresses
FTP on the 3000
Remote DBA
Watch NM Log Files
Check Web Addresses
Find Junk in Fields
Hide from Spammers
Dataset Too Empty

Enhance Your Skills

IMAGE Tips
PC/ Windows Tips
Internet Tips
Unix Tips
Broaden Your View

Robelle White Papers

Transform IMAGE Data
Living With 400 IOs/Sec
Sharing HP 3000 Data
Building Better Software
Ensuring Data Integrity
Speeding Up QUIZ
IMAGE Programming
IMAGE Performance
HP-UX for MPE Users


Direct Robelle Support

If your Robelle support has expired or you acquired Suprtool/Qedit through a Var such as Ecometry or Fiserv, you may want to deal directly with Robelle technical support. We welcome such inquiries and would be glad to answer all your questions.

Your Name:
Company:
Phone or email:
Var Package,if any:

If you do not receive a reply within one business day, perhaps you spelled your email address wrong. Try calling Robelle at 1-888-ROBELLE.

Common Issues

Top issues

The Top Ten Tech Support Questions!

Daily Issues

Daily Support Issues for 2017

The Robelle Newsletter

As part of Robelle's customer support, we regularly Robelle publish news and tips on our home page. The news items that fall off the home page after 3 days can be found here. Whenever there is enough news, we gather it into a "What's Up DOCumentation" newsletter and notify you about it. The current issue and the complete archive are here.
"Been reading the newsletter since 1988 and it has provided many good tips that have saved me time and effort and increased my HP 3000 knowledge. Robelle's support and service are consistently among the best in the business."
John Bawden, QualChoice.

Software Versions

Current Product Versions
Release TypeSuprtool (PA-Risc)Suprtool (Itanium)QeditQedit for Windows
Production5.9 5.9 6.2 6.0
Pre-Release5.9.11 5.9.11 N/A N/A
Please note that the current version numbers are the same for both MPE and HP-UX.

Which Version for MPE/ix?
MPE/iXSuprtoolQedit
7.54.3.035.0
7.04.3.035.0
6.5 pp24.3.034.8.01
6.54.3 4.8.01
6.04.1.044.6
5.53.84.4

Please note that version numbers are the minimum version number. You may use any later version number as well.

Which Version For HP-UX? (Itanium)
HP-UXSuprtoolQedit
11.31 (11i V3) 5.9 6.2
11.23 (11i V2) 5.4 (Build 3) 6.2
11.11 (11i V1) 5.4 (Build 3) 6.2
11.0 N/A 5.3.12
10.20 N/A 4.8
Eloquence A.06.31N/A N/A
Eloquence 7.0N/A N/A
Eloquence 8.05.4 (Build 3) N/A
Eloquence 8.105.4 (Build 3) N/A
Oracle 95.4 (Build 3) N/A
Oracle 105.4 (Build 3) N/A
Oracle 115.9 N/A
Oracle 125.9 N/A

Which Version For HP-UX? (PA_RISC)
HP-UXSuprtoolQedit
11.31 (11i V3) 5.2 6.1.01
11.23 (11i V2) 4.9.03 5.6
11.11 (11i V1) 4.9.03 5.6
11.0 4.6.01 5.3.12
10.20 4.4 4.8
Eloquence A.06.314.6.01 N/A
Eloquence 7.04.7 N/A
Eloquence 8.05.2 N/A
Eloquence 8.105.3 N/A
Oracle 94.8.10 N/A
Oracle 104.9.03 N/A
Oracle 115.2 N/A

Support/Licensing Policies

Questions and Answers: What does Support cover? How do I check whether my Robelle products have support? ...

Upgrade or Replace Servers


Suprtool

Suprtool News

Suprtool Training


Qedit

Qedit News

Qedit version 5.6 is now the production version, this includes MPE version, HP-UX and a new Qedit for Windows client.

More Qedit Links:


Send Us Your Support Question!

Your Name*:
Company:
E-mail*:
Subject*:
Product*: Qedit for Windows

Suprtool/iX

Qedit/iX

Qedit/UX

Suprtool/UX

Other
Product Version#:
OS Version:
Describe
your
problem*.
Cut and
paste your
stdlist here,
so we can
see what you
were actually
doing when
you had
trouble.
Thanks.


 

* These fields must be filled in.

If you do not receive a reply within one business day, perhaps you spelled your email address wrong. Try calling Robelle tech support at 1.289.480.1060.


Uninstalling

"I just installed the latest version of my Robelle software and something serious is failing that used to work. What should I do?"

First, complete the Problem Report Form. Then, if the problem is serious enough, you may wish to backout the new version.

For Suprtool on MPE, stream Previous.suprjob.robelle
For Qedit for Windows server on MPE, stream Previous.qeditjob.robelle
For Qedit on MPE, stream Previous.qeditjob.robelle


allegro web site

Our Support Partner

Since fall 2001, Robelle has been phasing in Allegro Consultants of San Jose, California (www.allegro.com) as a technical support resource for our customers. We are very pleased with the results. Now they are handling all the initial support contacts, with our in-house programming team which is as always still available as backup for difficult and perplexing issues.

Allegro has the strongest team of technical expertise in the HP 3000 area, plus years of experience in HP-UX as well. This is the reason we selected them to assist us. With the prospect of declining volume in the future, it made sense to outsource the first line of support to a firm that already has an MPE/HP-UX staff in place, already knows our products from using them, and already provides tech support for other firms. By sharing these great people, we can ensure economical and knowledgeable support for our customers for years ahead.